![]() ![]() SaaS monitoring is laser focused on determining the point of origin of an issue and who is impacted. Traditional code injection techniques won’t work on SaaS services, because the SaaS vendor doesn’t permit it. SaaS monitoring solutions are fundamentally different from legacy APM, ITIM or NPMD tools. If you don’t have one already, a SaaS monitoring strategy should be a high priority for your business in 2020. The writing’s on the wall: SaaS monitoring will become the rule, not the exception. In the report, “ Use Monitoring for SaaS Despite Its Limitations,” Gartner predicts that “zero visibility will increasingly be viewed as unacceptable, and as a result, SaaS monitoring will become standard within virtually every medium-to-large organization’s IT operations toolset.” 2 With so many potential connectivity issues looming, SaaS blindness can be an existential career risk for IT leaders.īut don’t just take our word for it. Remember that there are a whole host of potential obstacles ‘cluttering up the sky’ that your SaaS traffic has to navigate-Internet outages, changes to public Internet routing, regional Internet Service Provider issues, SaaS load balancing issues, firewall issues, and so on. No IT leader wants to have their CxO and CEO shouting at them because their business-critical O365 or Salesforce applications are down when a key company deadline is looming! Sooner or later, your critical SaaS apps will crash and you won’t know why. It’s the digital equivalent of flying blind. In an IT context, running a stable of SaaS apps without having any SaaS monitoring in place (while not risking lives) definitely places your career at risk. Would you feel safe being a passenger on a plane that’s flying on a cloudy night without any GPS, radar or air traffic control support? Of course not, you wouldn’t want to take that risk. Flying Blind in a SaaS World Can Be a Career Killer In this blog, I’ll explain how SaaS monitoring differs from legacy monitoring, outline key technical considerations for SaaS solutions monitoring, plus some early phase steps to consider when spinning up a cloud monitoring strategy. SaaS adoption continues to accelerate, “Gartner forecasts show that in 2019, 44% of cloud spend will be on SaaS creating visibility challenges for I&O teams that can impact customer experience, revenue and brand reputation.” 1 So that awkward SaaS blindspot in your IT stack will impact end user experience-and it’s not getting any smaller, quite the opposite! not understanding the underlying reason for SaaS outages and/or severe performance issues resulting in cloud applications degradation). A critical reason for this is SaaS blindness (i.e. While Software-as-a-Service (SaaS) has been a mainstay of Enterprise IT teams for years, many businesses have struggled to ensure consistent performance for their SaaS applications. ![]()
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